Does it work for internal IT requests too?

The same queue handles internal and external, separated by team.

Can we set our own SLAs?

You define the priorities, targets and escalation rules; we wire them in.

Digital Pipelines · Website development

Support ticketing

Every request captured, routed and closed.

Requests arrive by email, WhatsApp, phone and front desk. Ticketing puts them in one queue with an owner, a priority and a clock, so nothing is lost and nobody has to remember.

Book a discovery call Read the write-up

A help desk showing open tickets, response times and a conversation thread

4h
median first response: 0
requests lost: SLA
reporting built in

The foundation built into every deployment

The whole loop ships, not just the part you can see.

One queue, many channels

Email, form, chat and phone all land in the same place.

Priorities with teeth

Urgent tickets page someone. Everything else has a visible clock.

Canned answers

The questions you answer weekly become one click.

Reporting your board reads

Volume, response time and repeat causes, monthly.

How it fits your flow

One piece of the system.

On its own it’s a tool. Connected to the rest of the flow it becomes a system that compounds, which is why we’d rather sell you the sequence than the piece.

Step 01 · Digital Pipelines

The chatbot handles the easy ones

Trained on your own knowledge base: rates, policies, opening hours, the awkward questions. It answers instantly, hands over to a human when it matters, and opens a ticket when it can't help.

Trained on your content: Your documents and policies, not the open internet.
Human handover: Hands to a person with the full transcript attached.
Opens tickets itself: No dead ends: unanswered becomes a tracked request.
Answer library you control: See what it says, correct it in one place.

See AI chatbots

Sample

Live view · sample data

Support queue

TP-2041In progress

Card payments failing at checkout

TP-2038Waiting on client

Add a front-desk admin login

TP-2035In progress

Update high-season rates

TP-2030Resolved

Old logo on flipbook page 12

Median first response this month: 4 hours.

See it running on the real thing

Step 03 · Digital Streams

A how-to video reduces repeat tickets

We tell your visual stories: brand films, explainers, event coverage and social cutdowns. Story first, format second, so one shoot serves the boardroom and the feed.

Story before storyboard: We agree what it has to achieve before we book a camera.
One shoot, many formats: Landscape, vertical, 15-second cutdowns from the same day.
Captions and transcripts: Accessible and silent-scroll ready.
Owned masters: You get the raw files and the graded master.

See Video production

Step 04 · Digital Channels

Reporting shows the recurring causes

Every channel in one view, in plain language, sent to your inbox on a schedule. So the monthly meeting starts with what happened instead of who has the spreadsheet.

Every channel together: Search, social, email, direct, all in one place.
Written commentary: A human paragraph explaining what moved and why.
Scheduled delivery: Lands before the meeting, not during it.
Drill-down: Board summary on top, detail underneath.

See Performance reporting