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Digital Pipelines · Website development

AI chatbots

An employee who never clocks out.

Trained on your own knowledge base: rates, policies, opening hours, the awkward questions. It answers instantly, hands over to a human when it matters, and opens a ticket when it can't help.

A chatbot being configured, beside the assistant answering a visitor on the site
24/7
coverage
<2s
median answer
1
source of truth

The foundation built into every deployment

The whole loop ships, not just the part you can see.

01
Trained on your content

Your documents and policies, not the open internet.

02
Human handover

Hands to a person with the full transcript attached.

03
Opens tickets itself

No dead ends: unanswered becomes a tracked request.

04
Answer library you control

See what it says, correct it in one place.

How it fits your flow

One piece of the system.

On its own it’s a tool. Connected to the rest of the flow it becomes a system that compounds, which is why we’d rather sell you the sequence than the piece.

Step 01 · Digital Channels

Landing pages bring the traffic

A page with a single job. No navigation to wander into, no competing calls to action. Just the offer, the proof and the button, tested until it converts.

One decision
Everything on the page serves a single action.
Fast
Performance budget enforced; slow pages lose people.
Real A/B testing
Variants with enough traffic to mean something.
Built to reuse
A page system, so campaign five takes a day.
See Landing pages
Sample
Online now · sample knowledge base
TAPP Assist
Hi. I can check availability, rates and policies. What do you need?
Do you allow dogs?
Small dogs are welcome in garden rooms for $25 a night. Sea-view rooms are pet-free. Want me to check garden availability?
Yes, 12–14 October
Two garden rooms are open, $240 a night. Shall I hold one for 15 minutes?

Ask a question…

See it running on the real thing
Step 03 · Digital Pipelines

Ticketing catches what it can't

Requests arrive by email, WhatsApp, phone and front desk. Ticketing puts them in one queue with an owner, a priority and a clock, so nothing is lost and nobody has to remember.

One queue, many channels
Email, form, chat and phone all land in the same place.
Priorities with teeth
Urgent tickets page someone. Everything else has a visible clock.
Canned answers
The questions you answer weekly become one click.
Reporting your board reads
Volume, response time and repeat causes, monthly.
See Support ticketing
Step 04 · Digital Channels

Reporting shows the top questions

Every channel in one view, in plain language, sent to your inbox on a schedule. So the monthly meeting starts with what happened instead of who has the spreadsheet.

Every channel together
Search, social, email, direct, all in one place.
Written commentary
A human paragraph explaining what moved and why.
Scheduled delivery
Lands before the meeting, not during it.
Drill-down
Board summary on top, detail underneath.
See Performance reporting

Questions we get every time

Anything not here, ask on the call. We’d rather tell you it’s the wrong fit than sell it.

It answers from your material and says it doesn't know rather than guessing, then offers a human.

See it running on your own numbers.
Thirty minutes. We'll walk your current flow and show you where it leaks.
Book a discovery call